Be kind when frustrated.
We often feel frustrated when something isn't going the way we intended or expected.
When you recognize that your frustration is growing take a pause, some calming breaths and evaluate the source of your frustration and the best way to respond. The person on the other side of the conversation is likely feeling the same way, and may also not know how to resolve it.
Restate what you need or feel and ask them to do the same.
Do you very best to hear (listen to) their thoughts and understand what they are asking or sharing with you. Process what you heard and repeat it to them to verify you are on the same page.
Nobody hears anything unless someone turns down the noise.
We can offer kindness instead of frustration with everyone from our kids, parents, crazy drivers on the roadways, and customer service reps.
We do not know at any given moment what someone else is experiencing as much can be under the surface. The short pause and time to process may give us exactly the right answer how to share in a moment of understanding and make a kinder softer approach.